Chapter 4
Travel Agency Positioning and Niche Strategy
How to pick a specialism that brings better travellers and protects your margins.
Generalist travel agencies compete on price. Specialist agencies compete on expertise. The narrower your positioning, the easier it is for the right traveller to recognise you and trust you quickly.
Inside this chapter: niche selection criteria, a positioning statement template and three case studies of agents who narrowed and grew.
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